Making Sense of the User Experience Process

You wouldn’t think that an event on a Thursday night would be so fun and exciting, but when you bring together about 45 professionals who share a common interest and you give the evening a tone of being an event with just a little structure, you get some pretty playful results. Not always a social group of talented individuals, user experience professionals are a mix of introverts and extroverts, a veritable alphabet soup of Myers-Briggs conclusions. And yet a bunch of them came to Citrix in downtown Raleigh for an evening of lightning talks – with each speaker given only 5 minutes to talk with their automatically advancing slides displaying on the wall behind them. It was a fun time – with different ideas, different tones, and a range of personalities.

The evening was possible because of the collaboration of two groups, a joint venture of sorts, between a Explore UX Raleigh Edition (a Meetup) and TriUXPA (Triangle chapter of the User Experience Professionals Association). (We just need to come up with a more pronounceable acronym.) I could write for pages about all the insights shared, but I’ll wait until the slides are published. I might also have some more photos to post, but we’ll start with these two – the Citrix building in downtown Raleigh and the group assembling in the presentation area.

UX Lightning Talks ala Bill Albing

There was a diversity of people and talents and yet a common thread of the value of the user experience. It’s not just that we have skills related to designing the user experience or that we know how to understand or construct or promote or change the user experience. It’s that we value the user experience. Just as a developer can place value in the closeness of the code to the required or desired function, we value, as user experience professionals, how the product or service is perceived and used and experienced. It was fun to be there and talk with such insightful and motivated professionals.

Thanks to Michelle Chin for organizing and MC-ing the event. Thanks to the gang at Citrix for hosting the event and the TriUXPA for providing food and drink. Awesome. I guess the next thing we’ll work together on is the Tiny GIANT (Raleigh, NC) coming at the top of 2016.

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Recreating the Past in Space and Sound

I visited Hunt Library tonight and experienced the results of the ongoing multi-phase project of North Carolina State University’s Communication department, called the The Virtual Martin Luther King project. There were over 40 of us at the gathering to experience the second phase of the project.

The project is led by Dr. Victoria Gallagher who introduced the project to the audience and then introduced those collaborating on the project. They are shown here with the projected web pages on the multiple screens around the room.

Virtual Martin Luther King Project people

The project – of recreating a speech by Dr. Martin Luther King, Jr. that was not recorded, that was given in a church that no longer stands – seems a curious and awesomely intricate effort to undertake. The mix of science and art, of historical fact and speculative creativity, is such a common theme in communication. The value of recreating a past form of communication and bringing it into the present to allow us to study it and to experience it in an immersive way certainly justifies the effort these professors and students are putting into it.

The small room in which we sat and experienced the re-created speech in all its subtlety and meaning was such a contrast to the larger lobby space of the Hunt Library, where there was no speech occurring, where there was plenty of white light, and where no action was being taken other than scholars studying the printed word.

Space and Light in Hunt Library

I look forward to attending the presentation at the end of the third phase when this auditory and visual experience will include the reproduction of a physical space in which to experience the speech. This was certainly and insightful experience for me.

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Prototyping in 4D

After remembering veterans on November 11th, it was fun to join a group of fellow user experience professionals for a night out later in the week on a less solemn occasion. World Usability Day provided the opportunity to get together and have some fun. TriUXPA (the Triangle chapter of the User Experience Professionals Association) arranged to have a catered dinner at SAS followed by a speaker for a full evening of professional banter and an exciting talk about the core of prototyping. It succeeded on all counts and ups the ante for the program manager for next year.

The evening started with name-tags and small talk – general networking and saying hello to friends. Then it was time for dinner. The dining room in Building F on the SAS campus is nice. We had a buffet that included the most delicious meat lasagna and a vegetable medley and salad and fettuccine with two types of sauces. It was superb. There were over 60 of us in attendance; with small tables, everyone got to talk with a small group which helped conversation.

Dinner on World Usability Day 2014

The waitstaff were so courteous and thoughtful, and the food was so delicious, I didn’t want to leave when it was time for the presentation. I had to share a picture of the desert – this cake was the culinary equivalent of a great user experience. It presented itself as delicious and artistic; the balanced richness of taste and lightness of texture did not disappoint. Kudos to the staff at SAS. We teased Don Sugar (who had made the arrangements for the dinner) for having stayed up all night to cook all this food by himself. It was great.

Cake from World Usability Day at SAS

Then we assembled in the auditorium. Jake Geib-Rosch started off the presentation with a few announcements and then Frank Pollock, with TIMA, introduced our speaker. Jason Cranford Teague gave a presentation entitled “Prototyping User Experience: Engagement is Never Static“. Jason did a great job of encouraging us to think outside of the 2-D prototype and realize that the best way of engaging a client about a design is to hand it to them and let them start using it.

World Usability Day 2014 session ala TriUXPA

He started by giving us each an exercise – design the toothbrush of the future (in thirty seconds) by drawing something on a piece of paper. Then he asked us to open our little container of Play-Doh and make the toothbrush of the future – making a prototype that a user could pick up and use. Again in less than a minute we each had something. Now he asked us to compare the two prototypes. Because the first one was on paper, it was more of an abstraction about the idea of a solution, but the latter was closer to an actual product and thus probably gets us closer to meeting a client’s expectations. Several of us designed something different using a 3-D prototype that we could handle, and the comparison was insightful.

Jason Cranford Teague speaking

Jason asked how many of us work with developers? Of course, all of us raised our hands in affirmation. For a more interesting response, he could have asked how many of us work directly with clients, customers, users? That might have gotten a varied response and taken the discussion in a different direction. (See my talk on Communication is Key at WritersUA 2014 about the value of talking directly to users.)

The presentation included some great tips about “the fidelity cliff” – the point where more time spent on the prototype offers no more benefit to advancing the solution – and the “minimum viable product” and tools to help with more realistic Web application (or Web site) prototyping. This reminded me of the visit I made to the South Carolina Acquarium’s “4D Theater” which made the experience more real by adding spritzed water, chairs that rumble and soap bubbles to simulate air bubbles underwater – a much more immersive experience. For our customers, we should try for prototypes that are as close to HTML5 CSS3 Web dynamics as possible. But he didn’t leave us there. Jason recommended some tools and even gave us some specifics about what he uses and why.

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WritersUA in Historic Charleston

As far as professional conferences go these days, WritersUA does a great job of getting experienced professionals together in a comfortable setting. This past week’s conference in Charleston, SC, was a perfect example of how Joe Welinske can attract some great writing talent and then let us have some fun and share what we know. His approach of smaller-is-better proved successful. But how can you go wrong with a conference in historic Charleston with its southern hospitality and beautiful weather? Even the name of his conference, WritersUA, puts writers first and adds the suffix UA to describe why we write – for user assistance. You wouldn’t think that this would be a motivating topic to attract people, but there is a band of dedicated professionals who heard the call and came for the two days of sessions. A few of us came for the workshop the day before as well. Here’s my summary of what I learned.

WritersUA: The Conference for Software User Assistance - banner and my badge

Accepting Hospitality
I know that southern hospitality is a cliche; having lived in North Carolina for over 20 years, I know what it’s all about. At least I thought I knew. Charleston overall is a great city to visit – everywhere we went, people were patient and nice. The service at the resort, the Charleston Harbor Resort and Marina, was wonderful and made the conference that much nicer. You couldn’t help but be nice to others when you are so well treated. In Charleston, hospitality isn’t just a feature of being in the south – it is a defining characteristic of the place.

WritersUA conference collage of attendees

Touting Tools
What is it about our fascination with software tools that gets us talking about them at every conference. While we know our skills and our emphasis on communication are our most valuable professional assets, we can’t help but expressing excitement about a toolset that will help make the routine parts of our job that much easier or that will add a wow-factor to the outputs we generate. This week’s conference was no exception with a few presentations on Adobe RoboHelp, Adobe Captivate, and MadCap Flare, as well as demonstrations of responsive design and roundtables on these tools.

John Daigle does a great job of methodically showing some of the key features of these tools as well as leading discussions about where people need the most assistance. Anita Horsley’s more energetic presentations add excitement to some of the minutia of getting the tools to perform some pretty powerful stuff. (See her Crazy about Captivate blog).

I didn’t get to Scott DeLoach’s or Tom Tregner’s presentations on MadCap Flare but I’m sure they were great. You can bet I’ll be checking out their presentations online. These tools seem to be growing in capability both in terms of what outputs they can generate as well as how quickly you can get started from scratch on a project. I realized that the tools I’ve got are a few versions back, so I’ll be pitching to my management the need for upgrades – even going with the subscription model to stay current.

Neil Perlin, Anita Horsley, John Daigle, Bill Albing, Joe Welinske

Getting Organized!
There was a common theme to several of the other presentations that really struck home; in our profession it is a constant challenge to keep all the information organized. Whether it is content we are developing or information flowing within an organization or deliverables we package, there is a need to stay organized. Larry Kunz gave a very sensible argument for having a “Doc Plan” – perhaps named using words from a previous generation, but an idea that is more relevant today than ever. What Larry was showing us was a way to stay organized when thinking about a project; a way to communicate with all the stakeholders by setting expectations clearly and getting everyone on the same page at the beginning of the project. Whatever it’s called, the process of thinking it through and getting it written down for all to see is valuable.

Mirhonda Studevant talked about the value of a Content Map, to keep straight which customers would receive which deliverables. This was in her overall analogy of a cultivated garden – adding the resources you need, and getting rid of the weeds and pests that inevitably appear. Kristen James Eberlein presented an overview of DITA and information types as a way to keep our content organized using XML-like structures. Neil Perlin talked about structured authoring for online help, but I missed his presentation. Also, John Daigle talked about Content Categories. So much of our job is just staying organized!

Exploring Frontiers
A conference wouldn’t be complete without some discussion of cutting-edge topics. Nikki Tremann and Bryna Gleich presented their approach to making and sharing videos for user assistance. Many of their videos were creative, many of the techniques were cool, and at the same time, many of the logistical problems of maintaining and delivering videos were brought up.

Joe Welinske, of course, brought up many of the challenges with mobile user assistance. This is such a new platform that it may be too early for conventions – about how user assistance is accessed, about terminology, about what behaviors to expect. His workshop the day before the conference really gave us a chance to get into this topic. Despite the chaotic frontier atmosphere of the mobile technology market, he is leading the charge for well-thought out, appropriately scoped user assistance. See his book Developing User Assistance for Mobile Apps.

Shane Taylor shared his experience with developing content for user assistance in Agile teams. While Agile has been around for years, user assistance professionals are still adjusting and fitting in – since communication is such a key part of Agile, we play a very valuable role.

[For anyone interested in seeing the slides from my presentation, you can find them on SlideShare.]

I apologize to anyone whose name I didn’t mention – I didn’t attend all the sessions. I also missed Joe’s closing remarks and predictions for the future because I had to leave early. The thoughts expressed in this blog are my own and may be completely different from what Joe or others had intended. (They are welcome to leave comments or mention their opinions in their own blog.) The conference helped me by connecting me again with a community of dedicated professionals and reminding me that while technology is changing rapidly, we can keep up with it and help others understand it more fully.
Charleston Harbor Resort at sunrise from dock

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Bluff Unit

Does anyone else think this sign is funny because it could be read more than one way?

Bluff Unit sign at Santee National Wildlife Refuge

I know what they mean, about there being a bluff nearby where you can see great views of the bay, but I was thinking in terms of someone bluffing the public into believing one thing when something else was actually going on at this wildlife reserve. I spotting this on a trip to Charleston; the Santee National Wildlife Refuge, at least the Bluff Unit, is right off the interstate highway. It was a nice stop for stretching my legs a little. When I have more time, I’m going to return and look around a little; it looks as if there are some great hiking trails there. I hope they are not bluffing. :-)

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WritersUA Conference Topic

I’ll be presenting at the upcoming WritersUA – The Conference for Software User Assistance.

Here’s the cover slide of my presentation:
Conversation in Key Cover Slide

Here’s the prose summary of my presentation:

User assistance must be understood in a larger context in order to maintain its value and relevance. Documentation, training, and customer support must all be integrated as part of a conversation with the customer. At Paragon, customer support includes helping the customer understand how to use the product more effectively but also having the customer help us to understand what they are trying to accomplish. So adding videos, e-learning, and doing regular web conferences with customers augments what we produce in terms of online help and a knowledge base and becomes just part of a conversation with the customer. As we drive our user assistance projects, we must recognize that they are part of a larger ecosystem of information, namely the customer conversation that starts with a sales transaction and continues with customer support. If you are in a small company, or a small department of a large enterprise, and have to develop user assistance for software, you need to consider more than just the narrowest definition of user assistance centered on your product. This presentation aims at encouraging you to converse with your customer, collaborate with your customer, and ultimately to succeed by helping your customer succeed.

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Wildlife Friends

Anyone who has visited Bass Lake Park in Holly Springs, NC, has seen the turtles basking in the sun. There are ducks and all manner of fish in the lake and occasionally I have disturbed the solitude of the Great Blue heron that calls that lake home. It’s a good thing that these species and wildlife around this region have a new set of friends – the South Wake Conservationists, a local wildlife club of individuals who want to conserve wildlife habitat and teach us in the general public about wildlife habitat and diversity.

You can find out more about them at They are having a public “grand opening” event on November 13th from 7:00pm to 9:00pm at their headquarters, namely Bass Lake Park.

I attended one of their board meetings tonight, while I was in Holly Springs, and everyone was gracious and welcoming. Stephanie Wage, the group’s president, greeted me and ran the meeting. Her energy will keep the group growing. The group is starting with humble beginnings, but they have the passion to accomplish great things.
South Wake Conservationists Board Meeting

This photo is not very good – Stephanie is off to the side, but she will have plenty of chances to be seen and photographed at the upcoming open house. And the members were only looking at the printed report for a few minutes – most of the time was spent in lively discussion about upcoming events. I think Holly Springs (and nearby Apex, Fuquay-Varina, etc.) should be glad to have such a caring and friendly group. I’m glad that there will be friends of the local wildlife.

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What better way to spend a lunch during the work week than at a fancy restaurant with colleagues who you respect and who respect you. TimelyText hosted a luncheon at Fleming’s Prime Steakhouse that was well attended and quite enjoyable. Between the delicious meal and the good conversation, I can’t think of a better boost to my day. TimelyText knows there are things that technical writers and instructional designers value highly, and recognition and respect are two of them. Having a meal at Fleming’s was a great experience.
TimelyText luncheon at Flemings Steakhouse
Ronnie Duncan recognized Chuck Arnold who was one of their original contract tech writers. The TimelyText staff were present and were so nice – Kai Heath did a great job of MC-ing. Everyone received a container of M&Ms (with TimelyText printed on them) just for the fun of it. (You can never go wrong with giving chocolate.)
TimelyText M&Ms
There was just an air of feeling valued by a leading provider of communication professionals. I was glad I sat at a table with Adrian West and fellow writers (and a project manager) that offered some fun conversation while eating together. It was fun to recognize that there are many of us experienced professionals in similar situations, whether working for big companies or small companies, that involve developing and maximizing the flow of accurate and relevant information with a limited budget. Even with new tools and dynamic processes, the value of the experienced professional cannot be underestimated.

Keep up the great work, TimelyText.

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Robert Perry Takes Helm at STC Carolina Chapter

Robert Perry is off and running as the new chapter president of the Carolina Chapter of STC (Society for Technical Communication). I first caught up with him, after not having seen him for the past few years, at the Mez restaurant in Durham, despite the torrential rain that evening. He is always in motion, as evidenced by his blurry appearance in the photos in this post. He talked with those of us who braved the elements (and miraculously found parking in a very popular restaurant). The evening was social, but there was plenty to talk about. A few new faces and some familiar ones, too, were present. (There were at least two past presidents at the table.) The food was delicious and the service was great. While the nominal agenda was a recap of the latest STC Summit, I think we talked more about a range of other topics. Many of us come from different backgrounds and are working in truly interesting places.

Carolina Chapter members socializing at the Mez restaurant

Not long after, Robert had what the chapter calls ‘Vision Day’ — but it was really just an hour or two meeting that summarized the events for the coming year and gave everyone a chance to brainstorm some new ideas. Several meeting topics were proposed, but the one that drew the most discussion was about technical communicators are working in Agile teams (in software development groups).

Robert Perry and the energized Carolina Chapter members

I think Robert will do fine this year as president of the chapter.

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Still in the Top 40!

It certainly came as a surprise to see my name on a list of “influential” technical communicators again this year. I consider myself honored to be in such a list of influencers. In 2014, the fourth year I’ve been on the list, I’m still in the Top 40 TechComm Influencers. I guess I better pay attention to the influence I’m having.

See the list: 2014 Top 50 Most Influential TechComm Experts: Connect at STC Summit, TechWhirl, or WriteTheDocs!.

Most Influential in Techcomm

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Short Post for Short Films

NCSU Student Short File Showcase program cover

NCSU doesn’t advertise this much but the Student Short Film Showcase, an event at which students showed their short films, short animations, and short videos, was an entertaining evening of creativity and exploration, of both art and communication.

Students at Short Film Showcase

There was a small crowd there – mostly students. The auditorium at Hunt Library is huge and so even with more than 50 people, there was still plenty of seating. The technical difficulty, where sound was lost temporarily, was overcome and the students did a great job of answering questions about their work. While I’m partial to animation (and enjoyed The Heist, Cotton Unity, and Shelter) I also enjoyed the live action film, with pieces with such names as Level 3 East, The Game of Fate, and Prism.

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SpeedCon 2014

What can I say? Some of the best friendships start as chance meetings. Some of the best works or best ideas come about from the least effort. And so it was at this weekend’s SpeedCon 2014; I so thoroughly enjoyed myself with new people in a radically new place and feel as if new ideas and new friendships have formed. In typical (or should I say atypical) style, the ‘unconference on communication’ gave us an opportunity to leave behind the ordinary and experience a fantastic way to look at communication from the inside out.

SpeedCon 2014 Montage

From arriving at the James Hunt Library, you feel you are on the set of the latest Star Trek movie about to enter the Starship Academy. The inside of the building is new and clean, and you sense you are stepping with one foot into the future with all the latest digital technology so readily available throughout the building. But despite the presence of smart walls and surround screens, most sessions dealt with more personal aspects of human communication that we encounter both in our workplace and in our personal lives.

Sarah Egan Warren did a great job hosting the conference and Jen Riehle was the silent partner, keeping everything going like clockwork. Timely Text and STC Carolina Chapter did a great service in sponsoring the lunch and desert, respectively. It would have been great to have seen more STC-ers there. Progress Software also helped in sponsoring the event. The topics of talks ranged from MOOCs to infographics to GitHub with a little DITA and crisis communication thrown in. My favorite talk was about video planning – Ashley Hardin from NetApp did a great job presenting some real-world challenges to providing technical content in video form for consumers of the content both internal to her organization and external to it. Of course, Dr. David Kroll’s brief run-through of his fascination with science communication with the public gave me plenty to think about. Ms. Warren’s “moving” talk on Pecha Kucha was both fun and thought provoking. Here she is in action:


One of the highlights was the tour of the library, the facility where the event was held. The tour guide who introduced us to the ‘book bot’ and explained so many of the resources available at this library made me wish I had asked her name. She was able to explain so much, almost in story form, and all from memory, while walking with up through the four floors and out on to a balcony before returning to our sessions. She was a wonder of communication in her own right. So many times that day, I asked myself “How can we ever understand all the dimensions of human communication?”

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Articulating Complexity

Yesterday, I learned on Twitter that the movie Shored Up was being shown on NC State University’s Centennial Campus in the auditorium of the new Hunt Library which had been declined by the NC Museum of Natural Sciences. Since the documentary had something to do with beaches, I thought I’d check it out. I was surprised when I got there to see so many people. The auditorium was nearly full and by the time the movie showed, there were people in the aisles and in the back who could not find a seat. I guess the issues surrounding development, restoration, and use of beaches can draw a crowd. There were some pretty important people there – a panel of speakers who would address the audience after the movie, including the director of the movie.

Shored Up Panel at NCSU Hunt Auditorium

For background on the event, check out these news articles:

The movie was an interesting collection of personal anecdote and science references – it explored a few different points of view on the state of our barrier beaches and suggested that the future will bring some difficult questions for those who want to keep thinking of the land on barrier islands as ordinary beaches that can remain the same. There was a lot of talk about science and politics, and even some economics (though not as much as science and politics). It definitely should get some discussion going. I was glad that NCSU hosted the showing and provided some time for the panel to voice some opinions and even answer some questions from the audience.

The movie attributed John McPhee’s The Control of Nature as a source of inspiration and it was clear from the movie’s content that this was the point of view of the movie’s creator. NCSU’s Dr. Kenneth Zagacki was there to keep the conversation going – exploring the ways that complex issues are presented to multiple audiences. The documentary had the voice of a few advocacy groups such as the American Littoral Society but it offered a range of voices and opinions.

For me it was an introduction to the idea of sea level rise in a way that is visible to me, since I enjoy going to North Carolina shore. Here are some links with some of the research findings:

This event was a great collaboration of different schools within NCSU and was a great opportunity to explore an issue that we face today.

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Augmented Recognition

At tonight’s TriUXPA meeting, Mona Singh did a great job of giving us some perspective on the emerging technologies that are called “Augmented Reality”. She showed us some apps on her smart phone and let us all see some small examples of what is out there already in terms of information that augments the display looking through the camera of her smart phone. The picture below shows her with her container of ketchup at which she pointed her phone in a demonstration of how companies are using “AR” to provide more information to consumers about their products. The other part of the picture shows the group gathered for her presentation. Thanks to TEKSystems for hosting the event.

Photo of TriUXPA Meeting with Mona Singh

But really what we’re talking about here is an augmented display, where additional information is displayed on the screen of a device (or a windshield of a car, or glasses worn by the user). So we’re not augmenting reality, but augmenting the view of reality. For me, an example of something that could more accurately be called augmented reality is my cup that changes color when you put a cold drink in it – the cup itself is changing color, not just my view of it through a device or a special pair of glasses. Or the road signs along the highway that say what is at this next exit – the road is real, the signs are real and augment the real road. But it’s probably too late to change the use of that phrase. You see, what I would call it would be “augmented display” but that sounds too wimpy. So how about “Augmented Recognition” so we can still use the acronym “AR”. What Mona taught us is that half the challenge of this technology is to recognize the buildings on the street or where the road is or whose face is in the view. So the technology is really augmenting what it recognizes with more digital information about what it recognizes.

But that being said, she shared some apps that are readily available:

There are also others:

Mona clarified for us that Google Glass, at least at this point in their development, is really not an augmented reality, just a more intimate display, by placing information in a small rectangle in the upper right corner of your field of view. It can be voice activated to take a picture or video, or gesture-activated (tapping a finger) to take some action, but it does not display information about the items in your view per se.

Another challenge besides handling the recognition of things in your view, and then displaying information on or around those items, is converging the information with the items in your view. While head up display (HUD) technology has been around for decades, the trend seems to be to make it more accessible to a range of devices in a range of different contexts.

I can think of a few further challenges for this technology. One is what I’d call “shared augmentation”. So while I’m driving, I’d like the augmented information to display not on my view of the windshield but on my passenger’s view, since she has volunteered to be my navigator. While I pilot the craft working in reality, she can help interpret the mass of data about which exit to take based on which stores or mountain vistas or fueling stations are there. Certainly one of the challenges will be to filter the information to show only what I’m most interested in. Just as Netflix is beginning to learn what movies I like and Pandora knows what music I like, my AR device should learn what information I’m most interested in seeing in a given context. Perhaps there is even a high-level (or meta) challenge here – to augment the augmentation. So if I’ve got information augmenting my view and I want to know where the information is coming from (commercial or governmental or non-profit, for example) can I flick a switch and see the information about the information?

There is more to write, but I’ll post this for now and add to it later. It was a great presentation and great group that enjoyed the discussion. One of the members recommended watching Sight on YouTube for a taste of what lies ahead.

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The Universality of Lines

It is a puzzling aspect of our civilization that I can sit in the most sophisticated high-tech multi-media space in our concentrated downtown and watch a presentation about an ancient civilization that moved rocks on a desert floor to accomplish what might have been the theatrical equivalent of their day.

If you haven’t been to the Daily Planet in downtown Raleigh, you have to check it out. It’s a great multi-media space that offers a superb visual and audio experience. Thanks to the State Employees Credit Union (SECU) for helping to fund that.


Virginia and I went to see Dr. Charles Stanish present about the iconic geoglyphs in the plains along the western side of Peru. Billed by the museum as a talk on the Nazca lines, Dr. Stanish went further and talked about his research into the earlier Paracas culture and lines they drew near burial mounds and structures that he is in the process of unearthing with his research students. He ended his talk with some answers to questions, one of which got him telling us that there are large lines or geoglyphs in every continent where there are people. There is something universal about it. The phrase he used was “theatrical landscape”. Having been to the Nazca lines myself (and having heard Maria Reiche) I was familiar with the geoglyphs but I had not realized how much more research there was to do in other parts of Peru. There is still so much mystery to solve.

Dr. David J. Kroll (Director of Science Communications, NC Museum of Natural Science) introduced the speaker and was a gracious host handling questions at the end of the talk and making us all feel welcome there.

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Easing – An Essential Skill

The most recent Refresh the Triangle Meetup was insightful, fun, and, well, refreshing. Once Upon a Timeline: HTML5/CSS3 tools for cross-platform interactive animations was an informative presentation with a happy ending.
Adam Winsor (illustrator, animator, and visual storyteller) introduced us to some of the tools and techniques of making animation with HTML5 using his own animation project. He demonstrated how he adeptly uses Adobe Edge Animate CC to make compelling storybook animation. He kept the audience of 40 professionals interested for over an hour showing us how to make the pieces (assets) that are assembled and put in motion to produce a finished story. But he was a humble presenter and did not freeze when he stumbled for the right word; he simply admitted, “My imagination is broken” and carried on. He motivated the use of HTML5/CSS3 as simply a substitute made necessary by the death of Flash. (I wonder if there is more justification than that – if HTML5/CSS3 becomes the accepted standard for web pages as everyone assumes.)


Adam, like many of us in the communication profession, is between disciplines. He is an animator, an artist creatively capturing ideas in moving images, but he is also a technical person not afraid to share with us his use of the latest computerized animation development tool set, a geek who likes to draw pictures and make them move. One of the important terms that Adam taught me in his presentation was the term “easing”. It is the smoothing of otherwise jagged mechanical movement so that it becomes more realistic in the finished animation. This seems a perfect term for what is needed in so many aspects of communication. If I can stretch the term and apply it to user interface design and human interaction in generation, it could be used to describe the necessary smoothing of how people speak and act, how they present themselves and their ideas, and how they connect with their audience to be more understandable, easier to relate to, more acceptable. At a few spots in his own presentation, Adam showed the need for this type of “easing” to smooth out some of the jagged edges of his presentation but all of us know what it’s like to present to such a big group and Adam was fine. Whether when he was deep into the details of the tool or when he switched topics in mid-discussion, he could have used some easing. But overall he did a great job and people really enjoyed his presentation.

Engaged in work that spans disciplines that are traditionally separate, I know the challenges of harmonizing distinct worldviews. I work with technical guys but I like to talk and write – I like to communicate with others which means I’m not a total geek. But I like technical details and learning about the latest technical advances, which puts me apart from my writing friends. I think Adam and I have a lot in common and I look forward to hearing more about his success.

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