Category Archives: Tools

WritersUA in Historic Charleston

As far as professional conferences go these days, WritersUA does a great job of getting experienced professionals together in a comfortable setting. This past week’s conference in Charleston, SC, was a perfect example of how Joe Welinske can attract some … Continue reading

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Easing – An Essential Skill

The most recent Refresh the Triangle Meetup was insightful, fun, and, well, refreshing. Once Upon a Timeline: HTML5/CSS3 tools for cross-platform interactive animations was an informative presentation with a happy ending. Adam Winsor (illustrator, animator, and visual storyteller) introduced us … Continue reading

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Not Your Ordinary User Group Meeting

Last night the Raleigh Salesforce User Group outdid themselves and had a user group meeting like no other. We met at Tyler’s Taproom in downtown Durham, in the back room, for a presentation by TerraSky‘s Tony Nelson about Sky Visual … Continue reading

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UA Tools Survey Review

Joe Welinski has done it again: produced a great tools survey and published the results. Here it is: 2013 User Assistance Tools Survey While the cynical among us might think this is self serving, drawing viewers to his site to … Continue reading

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Succint On-Site Online Survey

Recently Brian Calder asked me to participate in the beta program of a really cool mini-survey tool called Xurtle. http://blog.xurtle.com/beta-program See the survey on the right side of this blog – it’s a survey I created using Xurtle. This is … Continue reading

Posted in Blog, Design, Information Architecture, Online Survey, Tools, Web Applications | Tagged | 1 Comment

Streaming Video as Instant Broadcast

Only recently have I been investigating the technology of live streaming video. It is a fabulous and instantaneous way to get information out to others – streaming what is on your computer screen to the Internet for others to watch … Continue reading

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Disappearing (Auto)Number Trick

For all you Adobe FrameMaker enthusiasts, here’s an interesting one for you. When I upgraded from FrameMaker version 7 to version 10, I noticed something funny. (Let me say that this is the only quirky thing I have noticed in … Continue reading

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Minimalist Window Top Design

I have been noticing recently that this generation of Window applications and Web applications have a very minimalist approach to what appears at the top of the window or page. Rather than take up valuable screen real estate with branding … Continue reading

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The Force of Salesforce

We have a great local Salesforce user group, the Raleigh Salesforce.com User Group. Thanks to Deborah, Amber, Karen, Kelly and the rest for making it work! We had a great meeting today. Each time I go, there are more people … Continue reading

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Content for Community Consumption

Today, Peter Grainge posted an article I wrote about RoboHelp on his web site, which is dedicated to RoboHelp tips. Here it is: Command Line Generation with RoboHelp When I was searching the Web for information on using the command … Continue reading

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Real-World XML

If you are looking for real-world technical communication examples of XML, be sure to check out The Rhetorical Nature of XML: Constructing Knowledge in Networked Environments, by J. D. Applen and Rudy McDaniel. The final chapter has several case studies, … Continue reading

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Email is NOT a Real Workflow Tool

Email has become the workflow tool of most people in the enterprise, but is too limited a tool to take on that task in the current enterprise. Continue reading

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